Question 1

How do I book a lesson?

Accepted Answer

You can book a lesson by:
Paying for each individual swim lesson as you go
Buy a pack of lessons at a discounted price. You will then have "lesson credits" that you can use to schedule swim lessons!

Create an account:
To create an account, click the "Log In" button on the top right to get started. Once you create an account, you can view, schedule, and add lessons as you please!

Question 2

Where are your lessons located?

Accepted Answer

All of our lessons take place in Ala Moana Beach Park!

Instructors will typically meet students next to the restrooms/showers located directly next to the main parking lot. You can enter these coordinates directly into your GPS (21.287578, -157.845755).

Question 3

Do you offer group lessons?

Accepted Answer

At this time, we only offer private swim lessons.

Question 4

How do I determine what level my child is?

Accepted Answer

Please refer to the chart below:

Question 5

What should my child bring to the swim lesson?

Accepted Answer

Please ensure your child has the following at every lesson:
- Swimsuit
- Goggles
- Sunscreen (please apply sunscreen prior to lesson to ensure you do not use up your lesson time)
- Water bottle

Question 6

Who are the swim instructors?

Accepted Answer

Go to our Team section to meet our awesome swim teachers. All of our teachers have a passion for teaching and swimming!

Question 7

Can I switch between instructors?

Accepted Answer

Absolutely! We assess each student's swim ability and give them a "swim level". Our structured swim level system ensures that any of our qualified instructors can step in and teach effectively, providing a consistent and high-quality learning experience for our students.

Question 8

Do you use floatation devices for infants/toddlers?

Accepted Answer

For toddlers/infants, we do not use any floatation devices (i.e floaties or vests) in our lessons for various reasons:
- False sense of security/dependence on floatation
- Delayed skill development 
- Improper body positioning

Question 9

I have access to a pool. Can we have the lesson there?

Accepted Answer

We offer "at home" swim lessons on a case-by-case basis provided you have a pool that is available for use. Please contact us prior to booking a lesson!

Question 10

What is your cancellation/rescheduling policy?

Accepted Answer

To promote a positive and convenient environment for both families and instructors, we have the following policies:

Cancelation Policies
- Clients may cancel a lesson without penalty if done at least 24 hours in advance.
- Cancelations made within 24 hours will incur a 50% fee of the lesson cost.
- No-shows or cancellations made within 2 hours of the lesson will incur the full lesson cost.

Rescheduling Policies:
- Clients may reschedule a lesson without penalty if done at least 24 hours in advance.
- Rescheduling requests made within 24 hours may be subject to the cancellation fee unless due to an emergency.

Emergency Exceptions:
- Exceptions for emergencies or unforeseen circumstances will be considered on a case-by-case basis. Please communicate any emergencies as soon as possible.

Weather Conditions/Instructor Sickness:
- In the case of unsafe weather conditions, lessons will be canceled at no charge. Instructors will notify clients as early as possible.
- In the event of an instructor needing to cancel or reschedule, there will be no cost to you. Instructors will notify clients as early as possible.

Question 11

What is your refund policy?

Accepted Answer

Individual lessons that are purchased are fully refundable within 14 days from purchase.

Lessons that are purchased as a part of a "lesson pack" are nonrefundable.

Please reach out to us directly at aloha@honoluluswimschool.com for refund requests.

Frequently asked questions